A quick note…
After a recent software upgrade to the website, “Free Shipping” is now offered as an option when you go to Checkout, instead of just applying it automatically like it used to (assuming of course that you have met the dollar requirement). Naturally, there would be no reason to not choose free shipping when it is offered, but the fact that there is a choice at all is admittedly confusing. Some customers have chosen to still pay the $4.95 for shipping, either out of confusion or generosity, and they received a free bar of soap with their order.
The software that we use indicates that this is not a bug, but a feature, and offers a convoluted way to resolve the issue by rewriting some code. In anticipation of a patch being made available I have not yet invested the time to fix this myself, and continue to ask for your patience while we work through this glitch.
If Free Shipping is offered, then by all means choose it. Anyone who chooses to pay for shipping, accidentally or otherwise, will receive a free bar of one of our bestselling soaps — one that we want you to try.
As always, thanks for your business!
John
